Shipping policy

At Sunkissed by Kel, every order is carefully prepared, packed, and shipped with intention. Because many of our products are handmade in small batches, please allow processing time before shipment. 

Once your package has been handed over to the shipping carrier, responsibility for transit, delivery times, and package handling transfers to the carrier.

By placing an order, you acknowledge and agree to these shipping terms.

Processing Time

Orders are typically processed within 3–7 business days (excluding weekends and holidays).

Please note:

  • During launches, sales, holidays, or high-volume periods, processing times may be extended.
  • Custom products, made-to-order items, and event-related orders may require additional processing time.

Once your order has shipped, you will receive a tracking number via email.

Estimated shipping timeframes are provided by the carrier and are not guaranteed. Delays caused by weather, carrier operations, holidays, or other circumstances beyond our control do not qualify for refunds or replacements.

Shipping Methods

Shipping rates are calculated at checkout based on your location and selected shipping method.

We currently ship through trusted carriers such as:

  • USPS
  • UPS
  • Other available regional carriers

Delivery times vary depending on the shipping option selected at checkout.

Lost, Delayed, or Damaged Packages

If your package is delayed, marked as delivered but cannot be located, arrives damaged, or appears to be lost in transit, you must first allow the carrier sufficient time to complete delivery, as many delayed packages are ultimately delivered.

If a claim must be filed with the shipping carrier, the customer is responsible for cooperating throughout the claims process. This may include providing photos of damaged items and packaging, completing carrier documentation, or supplying any additional information requested by the carrier. We will gladly provide order information or other documentation needed to assist with the claim when appropriate.

Refunds or replacements for packages affected by carrier-related issues will only be considered after the carrier’s investigation has been completed and the claim has been resolved, when applicable.

Local Delivery & Pickup

Local pickup or delivery may be available for select events, pop-ups, or local customers in the Hampton Roads/757 area when announced.

Additional details will be provided at checkout if available.

Incorrect Addresses

Please ensure your shipping address is entered correctly before placing your order.

Sunkissed by Kel is not responsible for:

  • Delays caused by incorrect addresses
  • Packages delivered to the wrong address provided by the customer
  • Returned packages due to address errors

If a package is returned, the customer will be responsible for any reshipping fees.

Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, Sunkissed by Kel is not responsible for shipping delays, lost packages, or stolen deliveries.

If your package is marked as delivered but cannot be located:

  1. Check with neighbors or household members
  2. Contact your local post office or carrier
  3. File a claim directly with the shipping carrier if necessary

We are happy to assist with providing tracking information when possible.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery at:
simonslegacyllc@gmail.com

Please include:

  • Your order number
  • Clear photos of the damaged item(s)
  • Photos of the packaging

We will review the issue and work toward an appropriate resolution.

Warm Weather Disclaimer

Some products, including body butters, oils, candles, and whipped products, may soften or melt during transit in warmer temperatures.

While product performance is typically unaffected, texture changes can occur due to heat exposure during shipping.

Order Support

For questions regarding your order, please contact:
simonslegacyllc@gmail.com

Thank you for supporting Sunkissed by Kel and allowing us to be part of your self-care rituals.

“Because Nothing Feels Like Rich Skin Energy.”